Terms of Use of External Wallet

PhonePe also facilitates payments via other third-party Prepaid Instruments (“External Wallet”) for making payment for services offered within the PhonePe application and such transactions are authorised by respective third-party Prepaid Instrument issuers on your request.

By proceeding to use the External Wallet on PhonePe, you (“User”/ “you”/ “your”) signify your consent to be bound by these “Terms of Use of External Wallet” in addition to agreeing to the General PhonePe Terms and Conditions “General ToU” and PhonePe “Privacy Policy”

General Terms

• External wallet(s) are third party pre-paid payment instruments which are enabled inside PhonePe Application.
• PhonePe is only facilitating:
  • the usage of External wallet balance within or outside PhonePe mobile application where PhonePe is accepted as a Payment mode.
  • Loading of External wallet balance by using instruments saved on PhonePe.
  In either case(s), PhonePe provides only online platform where you can link your listed External Wallet to your PhonePe Accounts and use the balance of the said External Wallet for payments allowed by PhonePe from time to time and in no way is responsible for creation or regulatory adherence of External wallet(s).
• By agreeing to link your ‘External Wallet’ on PhonePe, you are confirming that you have read and agreed to all terms and conditions as set-out by the Your respective Prepaid instrument issuers on their websites/Applications or may be provided in any other form.
• By linking your External Wallet to PhonePe, by authorising transactions on PhonePe you are authorizing PhonePe to perform multiple operations on Your External Wallet which includes, but is not limited to, debiting amounts against payments due to merchants, checking balance, crediting refunds and loading your External Wallet Balance etc with Your express consent / authorisation.
• You agree that all risks arising from online transactions using External Wallet will be borne by You.
• PhonePe reserves the right to disable the ‘External wallet’ option during payments by its sole discretion and without prior intimation.
• PhonePe reserves the right to de-link the ‘External Wallet’ from PhonePe at any point in time without prior intimation.
• Loading of External wallet inside PhonePe App is subject to limits, rules and terms & conditions of respective External Wallet issuers and PhonePe shall not have any control on such limits.
• In case of failure of an External Wallet loading or if PhonePe receives the money and the transaction fails, the amount would be refunded back to the source.
• If you do not have sufficient External Wallet balance to complete a merchant payment you can combine it with PhonePe Wallet, Debit/Credit Card, UPI or any other mode made available to You by PhonePe based on the transaction type and PhonePe internal controls and limits.

Other Responsibilities

• You shall promptly inform your External Wallet issuer for any unauthorized usage of your account, lost / stolen / misplaced / device or account details, and any other circumstances which may lead to unauthorized usage of your linked External Wallet .
• You agree and understand that when you acquire goods or any other services from a Merchant platform through PhonePe Services, we are not a party to the contract between you and the Merchant. We do not endorse any advertiser or Merchant linked to its website or app. Furthermore, we are under no obligation to monitor the Merchant's service used by you; the Merchant alone will be responsible for all obligations under the contract including (without limitation) warranties or guarantees. Any dispute with or complaint against any Merchant must be directly resolved between You and the Merchant. It is clarified that We shall not be responsible or liable for any deficiency in goods and/or services purchased using PhonePe Services related to External Wallet. You are instructed to satisfy yourself regarding the quality, quantity and fitness of any good and/or service before purchasing the same.
• In case any amount is transferred erroneously by You to any Merchant or any other person, PhonePe shall not be liable to refund such amount to You under any circumstances.
• Any web-link on the website to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in each such web-link.
• In the event of any dispute, PhonePe records shall be binding as the conclusive evidence of the transactions carried out through use of External Wallets on PhonePe Platform.
• In case PhonePe sends customer communications by SMS and/or email and they shall be deemed to have been received by You after they have been submitted for delivery to the SMS/email service providers.
• You agree to receive all commercial messages including transactional messages from PhonePe/Merchant
• You will use the Services related to External Wallet in good faith and in compliance with all applicable laws and regulations.
• The information and material you provide in connection with the use of the Services related to External Wallet is true, lawful and accurate, and is not false, misleading or deceptive.
• You should be solely responsible for payment of any taxes, duties or other governmental levies or any financial charges that may be imposed on any products or services purchased or supplied through the Services or otherwise arising from online transactions.
• You shall not use PhonePe Services for any purpose that might be construed as contrary or repugnant to any applicable law, regulation, guideline, judicial dicta, “General ToU” or for any purpose that might negatively prejudice the goodwill of PhonePe.
• You shall ensure that the PhonePe Services are not used for Transactions in foreign currency. PhonePe services are issued & shall be valid only in India and shall be used at Merchants only in India.

Prohibitions

• You shall not use the Services to defraud PhonePe, our affiliates or other members or users, or engage in other unlawful activities (including without limitation dealing in products or services prohibited by law).
• You shall not impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital identity/signatures or perform any other fraudulent activity.
• You shall not purchase anything (products or services) using fraudulent funds.
• You shall not use the Services in a manner that may result in complaints, disputes, imposition of fines, penalties, chargebacks or any other liability to PhonePe.
• You shall not use PhonePe services for money laundering, tax evasion or any other illegal activities and PhonePe shall reserve the right to stop, reject, report any transactions or accounts contravenes our internal policies and guidelines.

General Provisions

• PhonePe and third party partners make no warranty, express or implied regarding the quality of Services including but not limited to: i) the Services will meet your requirements; II) the Services will be uninterrupted, timely or error free; or III) any products, information or material obtained by You in connection with the services will meet Your requirements.
• Except as expressly provided herein and to the full extent permitted by law, the Services are provided "as is", "as available" and "with all faults". All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded. It is Your responsibility to evaluate the accuracy, completeness and usefulness of the Services related to the use of External Wallet and other information provided by PhonePe or generally available. We do not authorise anyone to make any warranty on our behalf and You should not rely on any such statement.
• In no event will PhonePe be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less.
• If you have a dispute with other parties, you release PhonePe (and our affiliates and officers, directors, agents, and employees thereof) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
• If any provision of this Terms of use of External Wallet is held to be invalid or otherwise unenforceable, then that provision shall be deleted, and the remaining provisions shall remain valid and enforceable.
• Headings are for convenience purposes only and in no way define, limit, construe or describe the scope or extent of such section.
• Any failure by PhonePe to exercise any of our rights under this Agreement shall not constitute a waiver of such right or a waiver with respect to subsequent or similar breach. A waiver shall be effective only if made in writing.
• PhonePe shall have the right to assign this Terms of use of External Wallet (including all of our rights, titles, benefits, interests, and obligations and duties in this Agreement) to any of our affiliates and to any successor in interest. PhonePe may delegate certain PhonePe rights and responsibilities under this Terms of use of External Wallet to independent contractors or other third parties. You may not assign, in whole or part, this Agreement to any person or entity without our prior written consent which may be withheld at our sole discretion.
• If there is any conflict between the English version and another language version of this Agreement, the English version shall prevail.