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Trust & Safety
Save yourself from Frauds on Twitter — Beware of Fake Helpline Numbers!
PhonePe Team|2 min read|18 February, 2019
Twitter as a social media platform is one the best ways to connect with customers and resolve their issues. The response is immediate and users trust the information posted there.
![](https://www.phonepe.com/webstatic/7968/static/7a5b2bf1aed828b7233ded3b4a09c29f/image_0-35.webp)
However cases of fraud through fake Twitter accounts have been on a rise recently.
This is how Twitter frauds work:
– PhonePe customers use the original handle: https://twitter.com/PhonePe and tweet about issues related to redeeming offers, availing cashback, money transfers, initiating refunds, linking their bank account on PhonePe and more.
– Fraudsters keep track of what’s being posted and react immediately. One popular way to steal money from a user’s account is tweeting fake customer care numbers and calling them PhonePe helpline numbers.
– Unaware, customers call on the fake helpline numbers that the fraudsters have tweeted and report that they haven’t received a cashback or request a refund for a failed transaction.
– To resolve the issue, fraudsters ask customers to share sensitive information such as card details and the OTP details received on their phone.
– To win a customer’s trust, fraudsters may also raise a collect call from their number to the customer’s number and promise them a cashback as well.
– As soon as customers share their card details, OTP or accept the collect call, the money gets transferred from the customer’s account to the fraudster’s account.
Important reminder- PhonePe never asks for confidential or personal details. If you are asked for such details by anyone posing as a PhonePe representative, please ask them to send you an email. Also, only respond to emails from the @phonepe.com domain.
Here’s how you can stay safe:
Connect with us only on our official accounts across various social media platforms.
● Twitter handles: https://twitter.com/PhonePe
● https://twitter.com/PhonePeSupport
● Facebook account: https://www.facebook.com/OfficialPhonePe/
● Web: support.phonepe.com
In case your card or account details get compromised:
- Report to [email protected]
- Approach your nearest cyber-cell and file a police complaint