Fraud Reporting Channels — Here’s what you need to know!

A fraud dispute is when the victim of a fraud contacts the PhonePe customer care, in case they have faced a fraudulent activity.

There are multiple ways in which a customer can raise a fraud dispute on PhonePe. These include :

1. The PhonePe app
2. The PhonePe customer care number
3. Webform submission
4. Social media
5. Grievance

Here’s how you can raise a complaint via the PhonePe app :

• Login to the PhonePe app
• Click the help section on the right corner ”?”
• Click on “have an issue with the transaction” option
• Go to the next page and click on the “Report your issue” option
• The app will then list out all the recent transactions
• Customers should choose the transaction for which the dispute needs to be raised
• Next, customers can select ”I got a payment request from a fraudster” or “I received a call from a fraudster”
• Once the relevant option is chosen, a ticket will be generated on PhonePe and the Trust and Safety team will review it and take action

Raising a dispute via PhonePe customer care:

• Customers can contact the PhonePe customer care by using one of the following numbers to escalate their complaint 080–68727374 / 022–68727374. Once you contact them, our support agents will raise a ticket accordingly.

Raising a dispute via Webform submission :

• Customers can raise a ticket using our webform Link-https://support.phonepe.com/
• The link will then prompt them to enter the registered phone number and a captcha.
• On submitting the credentials, it will ask you to enter the OTP which will be sent to the registered phone number
• Once the login is successful customers can, “report a fraud or unauthorized activity”
• Once customers select the relevant fraud reporting options, they will be redirected to the contact support page where customers can share transaction details and documents
• Once the fraud transaction details are filled and submitted, a ticket will be generated
• The customer can use this portal for updates on the tickets that they have raised.

Raising a dispute via Social Media:

• Customers can report fraudulent incidents via our social media handles

Twitter — https://twitter.com/PhonePeSupport

Facebook –https://www.facebook.com/OfficialPhonePe

Raising a dispute via Grievance :

• This portal is used to report grievances on already raised tickets
• Customers should login to https://grievance.phonepe.com/, and the customer can share the ticket ID which is already raised

Raising a dispute via the Cybercrime Portal

• Customers can also reach out to the nearest cyber crime branch to lodge a complaint against their fraud disputes
• The customers can can also raise a cyber complaint online by tapping this link — https://cybercrime.gov.in/
• Alternatively the customers can also contact the cyber cell police on 1930